Frequently Asked Questions
Everything you need to know about our premium personal care collections.
Are al.ive body products tested on animals?
No, we are proudly 100% cruelty-free. We do not test any of our products or ingredients on animals, nor do we commission third parties to do so.
What makes your bottles 'earth-kind'?
Our iconic bottles are crafted from 100% recyclable HDPE plastic. We design our packaging to be both aesthetically beautiful and environmentally conscious, encouraging reuse and proper recycling.
Are your formulas safe for sensitive skin?
Our products are formulated with high-quality botanical extracts and are free from harsh chemicals like SLS, SLES, and parabens. However, we always recommend a patch test before full use if you have highly reactive skin.
How long does shipping take within Australia?
Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days. Please note that regional areas may experience slightly longer delivery times.
Can I return my order if I change my mind?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase. Please contact our support team to initiate a return.
Do you offer international shipping?
Currently, we ship to select international destinations. Shipping costs and delivery timeframes are calculated at checkout based on your specific location.