Returns & Exchanges

At al.ive body, we want you to be completely satisfied with your sustainable luxury purchase. If you are not entirely happy with your order, we offer a 30-day return policy for unused and unopened products in their original packaging.

Return Process

• 1.
  Check Eligibility

  Ensure your items are unopened, unused, and in their original packaging within 30 days of the delivery date.

• 2.
  Initiate Request

  Contact our customer care team with your order number and reason for return to receive a Return Authorization number.

• 3.
  Secure Packaging

  Carefully pack your items to prevent damage during transit and include your Return Authorization form inside the parcel.

• 4.
  Ship and Refund

  Send the package back to our warehouse using a trackable service; once inspected, your refund will be processed to your original payment method.